shipping & returns

 

Shipping Information

We are a small company based in Auckland, New Zealand

New Zealand — $10 flat rate
Australia — $20 flat rate
International – $40 flat rate

All shipping prices are in NZD.

 

Easy Returns & Exchanges

 

Online Return Policy

Sofija Butler will exchange items bought through the online store within 14 days of the original purchase date. If you need to exchange an item, please contact as immediately as items received outside of this period will not be accepted.

Returned items must be in their original condition and not worn, altered or washed. Items must have all tags and packaging attached.  We will assess the item once it has been returned to ensure it meets our criteria before an exchange will be processed.

Return shipping costs are at the buyer’s expense, and no shipping costs will not be refunded unless the item is faulty*.  Sofija Butler is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

*Faulty Goods:  All of our garments carry an expected life depending on the materials used. Items that are damaged as a result of wear and tear are not considered to be faulty. Items that were ruined whilst washing are also not considered faulty – we have put specific instructions how to take care of your Sofija Butler garment. It is at the discretion of Sofija Butler staff to determine fault. If you would like to return a faulty item, follow the standard returns procedure. Upon accepting the fault of the product, we firstly have the option to repair the faulty item or replace it for the same product in the same size. If we cannot repair or fulfill with a replacement you will receive a store-credit or refund.

How do I return my item?

If you receive an order, which fits our refund criteria please email sofija@sofijabutler.com within 7 days of receipt of your item, whereby we will respond quickly and accordingly. All refund items must be returned in the condition they were sent to the address we will provide and once received by Sofija Butler a refund will be provided.

Please note that if  you return a sale item to us you will not be refunded.

My item didn’t arrive?

In very rare circumstances an order may be lost or stolen in the post, unfortunately this is beyond our control and Sofija Butler cannot take responsibility. All domestic orders are shipped via NZ Post and International orders via Registered Air Mail. All with track and trace and Signature required on arrival. However, if it doesn’t arrive don’t hesitate to contact us so we can help you track it down!

Please note: This returns Policy was updated on the 22nd November 2017